Service
I don't just build
your site. I build the
customer engine.
Ten years in Customer Success means I can wire the CRM, build the onboarding flow, and set up the retention system that turns your visitors into repeat customers. No other web shop offers this.
Four things most web shops can't do.
CRM and lead-pipeline setup
Wire your HubSpot, Mailchimp, or custom CRM into the site. Set up lead routing, email automations, and tagging by source so every contact is organized from the moment they submit a form.
Onboarding and retention flows
Welcome sequences, review-request flows, follow-ups, and loyalty systems for your customers. Built to keep the people you already have, not just attract new ones. This is what a CS background is actually for.
White-glove training and handoff
Your team knows how to use every tool when we're done. A written doc, a walkthrough, and a clean handoff checklist. No one is left holding something they don't understand.
Fractional CS retainer
Ongoing monthly work: check-ins, customer health tracking, keep-and-grow consulting. Framed as CS strategy, not just "site edits" so it commands what it's worth and stays sticky.
The fractional CS retainer.
Most of your competitors stop at the website. This is the monthly layer that sits on top of it: customer health monitoring, proactive outreach, retention strategy, and a monthly call to talk about what's working. You get the results of a full Customer Success function without the full-time hire.
Retainer scope and price are set at the kickoff call. Most clients start at $300 to $700/month depending on the volume of customers and the depth of work needed.
Ready to build the engine?
Tell me what you're working with: your current tools, your biggest retention problem, and what a win looks like.
Start the conversation